WKU’s Information Technology Services provides extensive support for students and staff, featuring a centralized platform through myWKU. The department is upgrading computers to Windows 11 and offers various tech guides, mobile apps, and web services to enhance accessibility. Users can receive assistance from the Service Desk via phone, chat, or self-help tools, including an AI chatbot for quick inquiries.
Information Technology Services (ITS) at Western Kentucky University (WKU) is dedicated to providing comprehensive support and resources to enhance the Hilltopper experience. Students and staff can access a variety of services through myWKU, which serves as a centralized platform for managing accounts and applications.
Currently, WKU ITS is in the process of migrating all Windows computers to Windows 11, ensuring all users have the latest operating system for optimal performance. For guidance, technology guides are available for both students and employees, assisting with account setup and utilization of services.
The iWKU mobile application allows users to view course schedules, manage dining dollars, and access campus maps, promoting a convenient on-the-go experience. The Hilltopper Portal, accessible via my.wku.edu, offers a single login for email, TopNet, and Blackboard, streamlining access to essential tools for learning and communication.
In light of evolving educational environments, WKU ITS supports remote engagement for learning, teaching, or working. Users can explore various projects and operations that enhance IT services provided by the institution.
For technology support, the ITS Service Desk is the primary contact point, available through phone, live chat, or in-person visits. Users may call (270) 745-7000 for immediate assistance or connect online for live chat support.
Several self-help options are available, including accessing the Knowledge Base to search for answers to common inquiries and request assistance. The ITS team facilitates account lookups and password resets while remote assistance options include screen sharing with a single-use code. Additionally, an AI-powered chatbot is available to provide instant responses based on the ITS Knowledge Base.
The WKU ITS Service Desk is committed to supporting all users with technology-related inquiries, ensuring a seamless experience in accessing educational resources and services.
Original Source: www.wku.edu
